Return and Refund Policy

Fort Bend Wash Supply
Last updated: October 26, 2026

Returns

You may request a return within 30 days of receiving your order.

To qualify, items must be unused, uninstalled, and in their original condition, with original packaging, accessories, and proof of purchase.

To start a return, email sales@fortbendwashsupply.com with your order number, the item you wish to return, and the reason for your request. Please wait for return instructions before shipping or bringing merchandise back.

Items Not Eligible for Change-of-Mind Returns

The following items cannot be returned simply because you changed your mind:

• Custom-built or personalized products.

• Hose or tubing cut to a requested length.

• Chemicals that have been opened or used.

• Gift cards.

• Products clearly marked final sale before purchase.

These exclusions do not remove rights concerning defective, damaged, or incorrectly supplied products.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, incorrect, or missing, contact us promptly with your order number and a description of the issue. Include photographs when possible, and retain the packaging.

We will review the issue and arrange an appropriate resolution, which may include replacement, repair, or a refund. We cover reasonable return shipping when the return results from our error or an item arriving damaged or defective.

Do not ship leaking chemicals or other potentially hazardous materials. Contact us first for safe handling instructions.

Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping. Original shipping charges are not refundable unless the return results from our error or a refund is required by law.

Use suitable packaging and a trackable shipping service. Please keep your shipping receipt until the return is resolved.

Refunds

After receiving and inspecting your return, we will notify you whether the refund is approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

Contact us if you need a different item. Exchanges depend on availability. We may arrange a return and separate purchase under the return and refund conditions above.