Terms of Service

Fort Bend Wash Supply
Last updated: October 26, 2026

1. Overview

These Terms of Service govern your use of fortbendwashsupply.com and purchases from Fort Bend Wash Supply (“we,” “us,” or “our”).

By using our website or placing an order, you agree to these terms and the applicable policies disclosed before your purchase. If you do not agree, please do not use our website or place an order.

Our online store is hosted by Shopify, which provides the platform that allows us to sell products and services.

2. Eligibility and Account Information

You must be legally able to enter into a binding agreement to place an order. If you purchase on behalf of a business, you represent that you are authorized to act for that business.

You agree to provide accurate billing, shipping, payment, and contact information and to keep your account information current.

You are responsible for protecting your account credentials and notifying us promptly of suspected unauthorized account activity.

3. Products and Descriptions

We sell pressure washing and soft washing equipment, parts, accessories, and related supplies.

We make reasonable efforts to provide accurate descriptions, specifications, images, prices, and availability. Product images may be illustrative, and colors or packaging may vary. Included components are those identified in the product description.

Do not assume a part is compatible based on appearance alone. Review model numbers, dimensions, connection types, pressure ratings, temperature limits, and chemical compatibility before purchasing. Contact us if you need help confirming compatibility.

Nothing in these terms excuses delivery of a product that materially differs from its description or limits rights available under applicable law.

4. Prices and Payments

Prices are listed in U.S. dollars unless otherwise stated. Applicable taxes, shipping charges, and other disclosed fees are shown before you complete your purchase.

Prices and promotions may change for future orders. Changes do not retroactively alter an accepted order.

By providing payment information, you represent that you are authorized to use the selected payment method.

Discounts are subject to their stated conditions, expiration dates, and exclusions.

5. Orders, Availability, and Cancellations

An order confirmation acknowledges receipt of your order. Orders remain subject to payment verification and product availability.

We may decline or cancel an order for reasons such as unavailable inventory, suspected fraud, payment issues, or a material listing error. If an affected order has already been paid, we will notify you and refund the canceled items.

We will not substitute a materially different product or charge a higher price without your agreement.

If you need to change or cancel an order, contact us promptly. We cannot guarantee changes once an order has been processed or shipped. Requests made after shipment are handled under the applicable return policy.

6. Shipping, Pickup, and Delivery

Available fulfillment methods, charges, restrictions, and estimated timeframes are described on the product page, at checkout, or in our shipping policy.

Products marked pickup only are not eligible for shipping. Wait for confirmation that your order is ready before traveling to collect it.

Delivery estimates are not guarantees unless expressly stated. If we become aware of a material fulfillment delay, we will contact you regarding available options.

Provide a complete and accurate delivery address. Any additional charges resulting from an address change or requested redelivery will be disclosed for your approval.

If an order arrives damaged, incomplete, or incorrect, contact us promptly with your order number and, when available, photographs of the product and packaging. We will work with you to resolve the issue. This request does not limit your rights under applicable law.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by the return and refund policy disclosed at the time of purchase, together with applicable law.

Review that policy before ordering and contact us for return instructions before sending merchandise back.

Any special return restrictions for a product must be disclosed before purchase. These terms do not create an undisclosed restocking fee or eliminate rights concerning defective or incorrectly supplied goods.

8. Product Safety and Proper Use

Pressure washing equipment, soft washing systems, chemicals, and related components can cause injury or property damage if used improperly.

You are responsible for:

• Reading and following manufacturer instructions, warnings, and safety information.

• Using appropriate personal protective equipment.

• Confirming compatibility with the intended equipment, pressure, temperature, and chemicals.

• Ensuring installation, operation, and maintenance are performed by appropriately qualified individuals.

• Following applicable rules for chemical handling, storage, transportation, and disposal.

• Keeping equipment and chemicals away from children and unauthorized users.

Do not exceed manufacturer ratings or modify safety devices. Information provided on our website does not replace manufacturer instructions or a qualified assessment of your specific application.

These responsibilities do not relieve us of obligations imposed by applicable law.

9. Manufacturer Warranties

Some products may include a manufacturer’s warranty. Coverage, duration, exclusions, and claim procedures are determined by the applicable warranty.

Contact us if you need help identifying the appropriate warranty process. We do not promise coverage beyond the written warranty or any separate written commitment we provide.

Nothing in these terms excludes a warranty or remedy that cannot legally be excluded.

10. Repairs and Other Services

Any repair or service work is subject to the estimate, authorization, and service terms provided for that job.

Diagnostic charges, labor rates, parts costs, deposits, and any service warranty will be disclosed as applicable before you authorize the work.

Additional work or charges beyond the agreed scope require your approval. Estimated completion dates may depend on diagnosis, parts availability, and the condition of the equipment.

11. Acceptable Website Use

You agree not to:

• Use the website for unlawful or fraudulent purposes.

• Submit false payment information or impersonate another person.

• Attempt to access accounts or systems without authorization.